Once you invest in your complete iDirect Government hub solution, you will automatically be enrolled in the Enhanced iSupport Program (ESP) for 15 months starting the first full month after original ship date.
You also have the option to upgrade to our Premium service level offering at any time. Premium iSupport customers receive all the benefits of Enhanced iSupport plus:
Customers who have a Virtual Network Operator (VNO) may elect for our VNO Basic offering giving them access to the following:
Our TAC is available 24x7x365 to provide support to our customers.
Our on-site professionals provide customers with a specified skillset on a daily basis.
Our engineers work closely with you to provide a complete network design plan.